Privacy Policy
1. Introduction
At Live is Life, we are committed to protecting your privacy and handling your personal data with care and transparency. This Privacy & Cookie Policy explains what information we collect, how we use it, your rights, and how you can contact us.
By using our website, purchasing our products, or subscribing to our emails, you agree to the terms of this policy.
2. Who We Are
Live is Life is an independent project and brand operated in the United Kingdom by Live is Life films Ltd. Our website currently sells pre-orders for a documentary film and a community platform, merchandise, and digital streaming content. We also operate an email list.
3. What Data We Collect
We collect the following personal data when you interact with us:
a. When you place an order:
Full name
Billing and shipping address
Email address
Phone number (optional)
IP address
Order details (products, price, time)
Payment method metadata (no card numbers are stored)
b. When you register or subscribe:
Name and email address
IP address and browser information
c. Automatically (via cookies and analytics):
IP address
Device and browser type
Pages visited and actions taken
Referral source
4. Why We Use Your Data
We use your data for the following purposes and legal bases:
| Purpose | Legal Basis |
|---|---|
| To process orders and deliver goods | Contractual obligation (Art 6(1)(b)) |
| To send order confirmations and updates | Legitimate interest |
| To email marketing/news (if opted-in) | Consent (Art 6(1)(a)) |
| To analyze website traffic | Legitimate interest (analytics) |
| To comply with tax and legal duties | Legal obligation (Art 6(1)(c)) |
5. Who We Share Data With
We only share data with trusted service providers for the purpose of operating our business:
Payment processors (e.g., Stripe, PayPal)
E-commerce platform (WooCommerce)
Merchandise fulfillment (Printful)
Email marketing tools (Mailerlite or equivalent)
Website analytics (Google Analytics, Plausible)
All data processors are GDPR-compliant and process data on our behalf under strict agreements.
6. Cookies & Tracking
We use cookies for site functionality, analytics, and marketing.
Types of cookies:
Essential cookies – for cart, login, and checkout
Performance cookies – to understand how visitors use our site
Marketing cookies – for remarketing and social media integrations
You can manage your cookie preferences via our cookie banner or through your browser settings.
7. Data Retention
We retain data only as long as necessary:
| Data Type | Retention Period |
|---|---|
| Order and transaction data | 7 years (tax purposes) |
| Account/profile info | Until deleted by user |
| Marketing preferences | Until consent withdrawn |
| Analytics data | 26 months or anonymised |
8. Data Transfers Outside UK/EU
Some service providers (e.g., Printful, payment processors) may process your data in countries outside the UK or EEA. In such cases, we ensure appropriate safeguards such as:
Standard Contractual Clauses (SCCs)
Adequacy decisions by the UK/EU
9. Your Rights
Under the UK-GDPR and EU-GDPR, you have the right to:
Access your personal data
Correct or delete your data
Withdraw consent at any time
Object to processing (e.g., marketing)
Request data portability
File a complaint with the Information Commissioner’s Office (ICO)
To exercise your rights, please email admin@liveislife.world.
10. Data Security
We use appropriate technical and organizational measures to protect your data, including:
SSL encryption for data transmission
Restricted admin access
Secure servers
Secure payment gateways (no card data is stored by us)
11. Children
Our website and services are not directed at individuals under the age of 16. We do not knowingly collect personal data from children.
12. Changes to This Policy
We may update this Privacy & Cookie Policy from time to time. If significant changes are made, we will notify you by email or by posting a notice on our website.
13. Contact Us
If you have questions or requests about your personal data, please contact:
Data Controller:
Live is Life Team
Email: admin@liveislife.world
Location: United Kingdom