1. Introduction

At Live is Life, we are committed to protecting your privacy and handling your personal data with care and transparency. This Privacy & Cookie Policy explains what information we collect, how we use it, your rights, and how you can contact us.

By using our website, purchasing our products, or subscribing to our emails, you agree to the terms of this policy.

2. Who We Are

Live is Life is an independent project and brand operated in the United Kingdom by Live is Life films Ltd. Our website currently sells pre-orders for a documentary film and a community platform, merchandise, and digital streaming content. We also operate an email list.

3. What Data We Collect

We collect the following personal data when you interact with us:

a. When you place an order:

  • Full name

  • Billing and shipping address

  • Email address

  • Phone number (optional)

  • IP address

  • Order details (products, price, time)

  • Payment method metadata (no card numbers are stored)

b. When you register or subscribe:

  • Name and email address

  • IP address and browser information

c. Automatically (via cookies and analytics):

  • IP address

  • Device and browser type

  • Pages visited and actions taken

  • Referral source

4. Why We Use Your Data

We use your data for the following purposes and legal bases:

Purpose Legal Basis
To process orders and deliver goods Contractual obligation (Art 6(1)(b))
To send order confirmations and updates Legitimate interest
To email marketing/news (if opted-in) Consent (Art 6(1)(a))
To analyze website traffic Legitimate interest (analytics)
To comply with tax and legal duties Legal obligation (Art 6(1)(c))

5. Who We Share Data With

We only share data with trusted service providers for the purpose of operating our business:

  • Payment processors (e.g., Stripe, PayPal)

  • E-commerce platform (WooCommerce)

  • Merchandise fulfillment (Printful)

  • Email marketing tools (Mailerlite or equivalent)

  • Website analytics (Google Analytics, Plausible)

All data processors are GDPR-compliant and process data on our behalf under strict agreements.

6. Cookies & Tracking

We use cookies for site functionality, analytics, and marketing.

Types of cookies:

  • Essential cookies – for cart, login, and checkout

  • Performance cookies – to understand how visitors use our site

  • Marketing cookies – for remarketing and social media integrations

You can manage your cookie preferences via our cookie banner or through your browser settings.

7. Data Retention

We retain data only as long as necessary:

Data Type Retention Period
Order and transaction data 7 years (tax purposes)
Account/profile info Until deleted by user
Marketing preferences Until consent withdrawn
Analytics data 26 months or anonymised

8. Data Transfers Outside UK/EU

Some service providers (e.g., Printful, payment processors) may process your data in countries outside the UK or EEA. In such cases, we ensure appropriate safeguards such as:

  • Standard Contractual Clauses (SCCs)

  • Adequacy decisions by the UK/EU

9. Your Rights

Under the UK-GDPR and EU-GDPR, you have the right to:

  • Access your personal data

  • Correct or delete your data

  • Withdraw consent at any time

  • Object to processing (e.g., marketing)

  • Request data portability

  • File a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, please email admin@liveislife.world.

10. Data Security

We use appropriate technical and organizational measures to protect your data, including:

  • SSL encryption for data transmission

  • Restricted admin access

  • Secure servers

  • Secure payment gateways (no card data is stored by us)

11. Children

Our website and services are not directed at individuals under the age of 16. We do not knowingly collect personal data from children.

12. Changes to This Policy

We may update this Privacy & Cookie Policy from time to time. If significant changes are made, we will notify you by email or by posting a notice on our website.

13. Contact Us

If you have questions or requests about your personal data, please contact:

Data Controller:
Live is Life Team
Email: admin@liveislife.world
Location: United Kingdom